Shipping Policy

All orders are delivered by private courier companies.

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.

Please note that your billing address must match the address on your credit card statement.

When your order is shipped, we will send you a confirmatory email.

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse.

 

Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched.

Delivery times are estimates and start from the date of dispatch. Please note that in some areas there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we can not be responsible for delays as a result of remote delivery locations or adverse weather conditions.

Return & Exchange Policy

If you’re looking to exchange your order for whatever reason, we're here to help!

 

We offer returns or exchanges within 15 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method only in cases of demaged garments.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged.

  • Returned items must have tags still on and be returned in original packaging.

  • Returned items must have no visible signs of wear or use.

 

Contact us to manage your exchanges at info@leticiabrand.com